30-Day Money-Back Guarantee
FiberOptics offers a 30-day money-back return policy. Within 30 days of receiving the items, customers may return an order and obtain a refund. If the original parts have not been unpacked or touched or if the parts have been determined to not work as described on our website, a full refund will be awarded. In all other cases (e.g., customer orders incorrect parts), you may return it for exchange or refund (excluding shipping charges and 25% restocking fee). To initiate a return, contact FiberOptics24: +1-416-391-0033 or email [email protected] for a Return Material Authorization number and ship the product.
Different products have different limited warranty. According to different materials and workmanships, usage rate, the availability of the spare parts is varied from different products. In FiberOptics24, INNO Instrument Fusion Splicers enjoy a three years limited warranty, EasySplicer have a two years limited warranty. The cables, connectors and cleaning products are consumables, they can enjoy a 30 Days Exchange and Return Policy. The rest items usually enjoy one year limited warranty. Custom orders can not be returned when they function properly.
If any FiberOptics24 product fails due to a defect in materials or workmanship within limited warranty of original shipment, FiberOptics24 will, at its sole option, repair or replace the product. To access this Limited Warranty, contact FiberOptics24 for a Return Material Authorization number and ship the product to FiberOptics24.
This Limited Warranty is given in line with all other warranties, express and/or implied and to the maximum extent permitted by law, Fibers disclaims all other warranties, expressed and/or implied, including the warranty of merchantability and fitness for any particular purpose. No employee of FiberOptics24 has the authority to verbally modify this Limited Warranty.
All else not withstanding, acceptance of products from FiberOptics24, constitutes acceptance of this Limited Warranty.
Return of working products after 30-days and within warranty period
After 30 days from delivery, FiberOptics24 does not generally accept returns of other than for products known to have failed. That being said, we understand that occasionally circumstances change resulting in a customer having purchased products they no longer require. Requests for return for refund in such situations are handled on a case-by-case basis. In all accepted request, the shipping charges is not included in this refund.
Return for repair/replacement within warranty period
FiberOptics24 offers limited warranty for most of our products from the date of delivery. If a part appears not to function properly, customers must return the part with a ‘test report’ showing it does not function or contact FiberOptics24 sales and discuss the issue.
In all return scenarios, all returned products must have a Return Material Authorization (RMA) number assigned by
FiberOptics24 first. The following apply the RMA process:
- The RMA number(s) must be prominently displayed on the outside of the box.
- RMA numbers are valid for 15 days after the day of issuance.
- Returned goods must be shipped freight prepaid in their original boxes and packing material.
- A copy of your packing list/invoice must accompany all returned Products.
- Product returned to you under Warranty is shipped freight-prepaid via UPS or other carrier at our discretion.
If you want to exchange or return your item, pls contact your sales representative directly, or just email to [email protected] to get more information.
Shipping instructions will be sent together with the RMA number via email.